Privacy policy

How do we manage your private data?

We care about your privacy. Which is why we are committed to protecting and safeguarding all the personal data we receive. We look after the interests of our customers, and offer transparency when it comes to the processing of your information.
As of 25 May 2018, we are also subject to the EU General Data Protection Regulation (GDPR), which establishes rules and rights in relation to the provision of personal data and privacy.
This document explains how we use and how we process the personal data we receive from all our customers. It also specifies how to get in touch with us if you have any questions about what we do with your personal data.

What kind of personal data do we collect at Vallnord?

When you place an order, register on our website or enter our online store we will typically ask you to enter your name, email address, postal address, telephone number and other personal details in order to give you the best possible experience at Vallnord.

When do we collect personal data?

We collect your information when you sign up for our website, place an order with us, subscribe to one of our newsletters, when you fill out a customer registration form, use our live chat, make an enquiry, and when you enter information via any of the media we publish online.

How do we use your data?

The information you provide us, when registering with us, making a purchase, signing up for our newsletters, responding to surveys or marketing communication, when browsing our website or making use of any of its functions, is used for the following purposes:

  • To offer better service when responding to customer service enquiries.
  • For expedient processing of transactions and billing.
  • To send periodic email updates on improvements to our software and applications.
  • For follow-up to correspondence (chats, emails or telephone enquiries).

How does Vallnord make use of mobile devices?

We offer free apps through which we collect and process personal data. These operate in a similar way to our website, but also allow you to take advantage of our location services.

How does Vallnord use social networks?

The use of social networks is integrated into the services of vallnord.com in various ways. This allows us to collect some of your personal data and permits the provider of the social network to receive elements of this data. For more information on how this information is used and exchanged, read this.

How do we protect your data?

Your personal data is stored in secure networks and is only accessible to a limited number of people who have special rights of access to these systems and who are required to keep the information confidential. Additionally, all confidential and credit-related information you provide is registered in files at the Andorran Data Protection Agency.
We have various security measures in place when a user places an order or enters, sends or accesses information, in order to maintain the security of all personal data.
All credit card transactions are processed through our gateway provider, Redsys Processing Service, S.L., a Spanish corporation that complies with PCI standards, and are not stored or processed on our servers.

Who is responsible for the processing of personal data obtained through the Vallnord website and through the Vallnord apps?

Vallnord, S.A., domiciled at Av. El Través Edificio Casa Ferré, 1º-1ª, AD400 La Massana, in the Principality of Andorra, TRN: A706613R; EMAP, S.A.U. (the company that manages the operation of the Pal Arinsal ski resort), and SECNOA (the company that manages the operation of the Ordino Arcalís ski resort), in Andorra. The former manages the commercialization of the Vallnord brand and is a company formed by the two Andorran ski resorts, Pal Arinsal (EMAP) and Ordino Arcalís (SECNOA), and which controls the processing of personal data from its webpages and mobile apps.

How can you control the personal data you have given to Vallnord?

Contact us if you consider that any personal information is inaccurate or if you have further questions about how your personal data is being used or about our privacy policy. Send an email to comercial@vallnord.com and we will be more than happy to handle your request. Remember also that you can cancel your user account at any time, simply by emailing a written request to baixes@vallnord.com.

What are your rights when you provide us with personal data?

  1. The right of access to your personal data, to know what data is being processed and how it is being processed.
  2. The right of rectification, to correct any inaccurate data.
  3. The right of erasure, to delete your personal data, where applicable.
  4. The right of restriction, to request a limitation on the processing of your personal data when the accuracy, legality or need of processing of the data is doubtful, in whichever case the data may be stored for the exercise or defence of any claims.
  5. The right of objection to the processing of your personal data: Vallnord will cease to process your data, except in cases where it has a compelling legitimate interest or for the establishment, exercise or defence of any claims.
  6. The right to data portability, when the legal basis that enables us to process the data is the existence of a contractual relationship or your express consent.
  7. The right to revoke consent to process personal data granted to Vallnord.

These rights may be freely exercised at any time by sending a written request by email to vallnord@vallnord.com or by postal mail to VALLNORD, S.A., Avenida del Travès Edificio Casa Ferré, 1º-1ª, AD400 La Massana, Principality of Andorra.
You also have the right to file a complaint with the Andorran Data Protection Agency if you believe that there has been an infringement of data protection legislation regarding the processing of your personal data.