Legal Note
Legal Texts Version 2 12-2018

1.1 Legal Notice

In accordance with the processing of personal data and the protection of privacy in the sector of electronic communications, we put your knowledge to the following information:
SOCIETAT EXPLOTADORA DEL CAMP DE NEU ORDINO ARCALIS SOCIETAT ANÒNIMA, [hereafter SECNOA, S.A.], is the owner of the web page ordinoarcalis.com, and will act exclusively as the manager of the contents of the present Web, addressed at: Edf. l’Hortell - Arcalís - AD300 ORDINO (Principat d’Andorra), NRT A-075524-C, With the Trade Register of Companies Tom S-122 Full 169-176 Inscription 10375, is responsible for the management and functioning of the Web previously mentioned.
If you would like to contact us, you can do so by post at the previously mentioned address, or by e-mail at: atcordino@vallnord.com

CONCEPT OF USER

If you use the web you are considered a user, and this implies full acceptance without any reservation of every and each point in this Legal Notice, published by SECNOA, S.A., from the moment the user accesses the web. In consequence, the user must read carefully the present Legal Notice every time he or she wishes to use the Web, as these may be modified.

INFORMATION ABOUT LINKS

SECNOA, S.A. is only responsible for its own web and any access to webs by links or any information offered by third parties is not the responsibility of SECNOA, S.A..
Any use of links or access to a web not owned by SECNOA, S.A. is at the users responsibility and SECNOA, S.A. does not recommend nor guarantee any information obtained by a link through a third party which comes from a web that is not from ordinoarcalis.com, neither is it responsible for any loss, claims or damages derived from the use or bad use of a link or the information obtained through it, including other links or webs, interruption of service or in the access, or trying to use or the incorrect use of a link, even if the connection is via the Web ordinoarcalis.com or by accessing the information by other webs from the same Web page.

RENUNCIATION AND LIMITATION OF THE RESPONSIBILITY

The information and the services included or availability by the Web could include errors or spelling mistakes. Periodically changes in the contents will be made. SECNOA, S.A. can introduce improvements and or changes in its service or contents at any time.
We would like to inform you that the contents on this Web, are designed to inform, keep in contact with you, send information about our services, and are in accordance with what is envisaged in the present Legal Notice and the rest of legal text on this present Web Page.
 

INFORMATION ON EXEMPTION OF TOTAL RESPONSIBILITY DERIVED FROM THE LOSS OF CONTENT DERIVING FROM TECHNICAL PROBLEMS

SECNOA, S.A. is not responsible if there are interruptions or if the services and contents offered on the internet do not work adequately, regardless of the cause.
Likewise, SECNOA, S.A. is not responsible for, the internet going down, loss of business due to these failures and temporary electricity power cuts or any other types of cuts

SECNOA, S.A. does not declare nor guarantee that the services or contents will not be interrupted or free of errors, and that they will be repaired, or that the service or the provider will be free of viruses or any other damaging component, whilst SECNOA, S.A., will do its utmost to avoid these types of incidences. If the user takes some decisions or carries out actions based on information included on any “websites”, it is recommendable to check the information by consulting other sources.

INFORMATION RELATED TO INDUSTRIAL AND INTELLECTUAL PROPERTY

1. The structure, design and way of presenting the elements (graphs, images, files, logotypes, colour combinations and any element susceptible to protection) are protected by intellectual property laws, owned by SECNOA, S.A..

2. It is prohibited to reproduce, transform, distribute, communicate in public, make publicly available and in generally exploit in any form partially or totally the elements referred to in the previous section. These acts of exploitation can only be carried out if authorised by SECNOA, S.A., and if this were to be the case, there must be explicit reference to the fact that SECNOA, S.A. is the intellectual owner of the material.

3. Only documental material produced by SECNOA, S.A. is authorised for private use, and in no case, can the material be deleted, changed, eluded or any of the security systems installed be manipulated.

4. It is forbidden to link to the final pages, the frame and any other similar manipulation. The links must always be to the principle page or homepage ordinoarcalis.com.

5. Distinctive signs (brands, commercial names) belonging to SECNOA, S.A., are protected by industrial property rights and the use or manipulation of them is forbidden except if there is written authorization by SECNOA, S.A..

SECURE ON-LINE SHOPPING

Security is a priority and therefore we make the maximum effort to assure that our process in terms of transactions is secure and in order to keep your personal information safe:

  • Do not share your personal information
  • Identify false e-mails (“spoofing” or “phishing”)
  • Inform any attempts at “phishing” 
  • Protect your password
  • Always make your payments via payment methods given by SECNOA, S.A.

IDENTIFY FALSE E-MAILS (“SPOOFING OR PHISHING)”

Ignore all e-mails in which they demand personal information or ones which redirect you to another web page that does not belong to or any societies belonging to the group or in which they ask you to pay via a means which has not being authorised by SECNOA, S.A., as this could be an attempt at identity theft (“spoofing or phishing”) and must be considered as fraudulent.
SECNOA, S.A. will never send you an e-mail and neither call you by telephone to ask you for your password or to verify your password belonging to your account and likewise will never ask for your bank account number or credit card and neither any other personal information. If anybody should contact you or send you and e-mail that you have not asked for, you should never give them any of your personal data previously mentioned. Also you should never respond and communicate to the appropriate authorities in order to proceed with investigating the incident.
SECNOA, S.A. uses the ordinoarcalis.com domain for all its e-mails. If you receive an e-mail in a different format, for example: security. e-mail, you can be assured that it is a false mail.

Some e-mails that use phishing contain links to a web page that uses the word ordinoarcalis” at their URL, but they will direct you to a web page that is completely different. If you drag your mouse over the link, you will be able to see the associated URL, which will probably have a different format to the correct web pages authorised by ordinoarcalis.com.
Even if you click an e-mail that uses phishing and are redirected to a page that resembles “your account” or to any page that asks you to verify or modify your personal information, ignore it and consider it as fraudulent.
 

IDENTIFY FALSE E-MAILS (“SPOOFING OR PHISHING)”

Ignore all e-mails in which they demand personal information or ones which redirect you to another web page that does not belong to or any societies belonging to the group or in which they ask you to pay via a means which has not being authorised by SECNOA, S.A., as this could be an attempt at identity theft (“spoofing or phishing”) and must be considered as fraudulent.

SECNOA, S.A. uses the ordinoarcalis.com domain for all its e-mails. If you receive an e-mail in a different format, for example: security. e-mail, you can be assured that it is a false mail
Some e-mails that use phishing contain links to a web page that uses the word ordinoarcalis” at their URL, but they will direct you to a web page that is completely different. If you drag your mouse over the link, you will be able to see the associated URL, which will probably have a different format to the correct web pages authorised by ordinoarcalis.com.
Even if you click an e-mail that uses phishing and are redirected to a page that resembles “your account” or to any page that asks you to verify or modify your personal information, ignore it and consider it as fraudulent.

INFORM ANY ATTEMPTS AT PHISHING

Send an e-mail to atcordino@vallnord.com and attach any e-mail that you consider to be false. By attaching these e-mails, you will be helping to locate their origin.
If you cannot attach the false mail, forward it to atcordino@vallnord.com and include as much information as possible about it.

1.2 Privacy Policy EU GDPR / LQPD

LEGAL TEXT

According to the data protection act of Regulation (EU) 2016/679 of 27 April 2016, we inform you that personal data given via the forms and Law 15/2003 on Protection of Personal Data (LQPD) and Regulation of the Andorran Data Protection Agency (RAAPD) which develops LQPD, we inform you that personal data given via the forms, and likewise your e-mail address have been included in our file titled SECNOA, S.A., S.L. [hereafter, SECNOA, S.A.], at the business address of: Edf. l’Hortell - Arcalís - AD300 ORDINO (Principat d’Andorra), NRT A-075524-C, With the Trade Register of Companies Tom S-122 Full 169-176 Inscription 10375, is responsible for the management and functioning of the Web previously mentioned.

E-mail atcordino@vallnord.com, with the objective of attending your consultations and sending you information related to the activities, products and services offered by SECNOA, S.A..

We inform you that the data could be used to send you commercial communications, in any format, and this could be related to any other services offered by our business which might be of interest to you. If you should at any time oppose this type of communications, please send us an e-mail address to dpdarcalis@vallnord.com indicating the subject as “UNSUBSCRIBE FROM THE DISTRIBUTION LIST”.

Likewise, you can exercise the right to access, rectify, cancel, opposition, portability and where appropriate limitation, according to the terms established by REGULATION (EU) 2016/679 by presenting or sending an application in writing to: Edf. l’Hortell - Arcalís - AD300 ORDINO (Principat d’Andorra), or by e-mail to: dpdarcalis@vallnord.com and with a photocopy of your ID or similar documentation indicating the subject as “DATA PROTECTION”.

PRIVACY POLICY
 

SECNOA, S.A is especially sensitive to protecting the personal data of our users which has been obtained through the services offered on our Web. The present privacy policy [hereafter, the policy] informs all the users of ordinoarcalis.com, how the personal data collected from the Web is treated and used with the objective of letting the user decide freely and voluntarily if they would like to give the information asked for

SECNOA, S.A. considers it essential to guarantee to protect all personal data and to this end to protect the intimacy and privacy of all the interested parties (data holders). We use the present Privacy Policy to declare our commitment to guaranteeing the legal demands stipulated in the legislation and norms that are applied to material regarding the Protection of Data at a Personal level.
Therefore, in compliance with the Regulation (UE) 2016/679 and the Qualified law 15/2003 (LQPD), by means of the present document SECNOA, S.A..
 

informs:
1- ownership of treatments

SECNOA, S.A. at the business address: Edf. l’Hortell - Arcalís - AD300 ORDINO (Principat d’Andorra), is owner of various treatments.
Specifically, the data received through the present web will be incorporated into the file [WEB USERS / NEWSLETTER]. These files will be applied to this privacy policy.
 

2- Collection and treatment

The treatment [WEB USERS / NEWSLETTER], has its principle characteristics:

2.1-Purpose

The purpose of collecting and incorporating the data from the treatments previously mentioned is:

a. For the treatment [WEB USERS / NEWSLETTER], offers the information demanded by the interested parties via a form or questionnaire on the web page ordinoarcalis.com.
b. Answer questions that have been formulated.
c. Send you information about our activities, products or services offered on the website ordinoarcalis.com

2.2-Responsibility for treatment

If there should be a third party who accesses this file, then there exists the obligation to subscribe to the contract that has been previously prescribed to (article 28 EU GDPR). This contract must be signed following the terms marked by the for mentioned article, which regulates the use of contracts and the confidentiality of personal data and which conforms with the present legislation
 

2.3-Legal basis - consent

By filling in the diverse forms which are on the previously mentioned Web page, the user gives his or her consent to allow his or her personal data to be kept on the previously mentioned file, and this will be subject to the same rules as those present in the Privacy Policy. In the same way, the user gives SECNOA, S.A. his or her consent to send him or her information periodically and inform him or her of our services.
However, you can at any moment reject this type of service by sending an e-mail to dpdarcalis@vallnord.com indicating the subject as “UNSUBSCRIBE FROM THE DISTRIBUTION LIST”.

3- Security measures

SECNOA, S.A.,has adopted the legal requirements for the level of security for the protection of personal data, and has installed all the means and technique measures in its hands to avoid any loss, bad use, alteration, access without authorization and robbery of the same data.

4- Rights of Access, Rectification, Cancellation, Opposition, Portability and Limitation

The title holders of the data contained in the treatment [WEB USERS / NEWSLETTER] as well as the holders of the data contained in any of the files held by, SECNOA, S.A., can contact the entity, as the person responsible for the file, with the objective of being allowed to exercise their right of access, rectification, cancellation, opposition, portability and where appropriate limitation, with respect to the data incorporated in the treatment

A.-The right to access is to be exercised annually, except if the party interested shows legitimate accreditation. When exercising the right of access, the interested party can opt for the following systems in order to consult the file treatment:

- sending an email to: dpdarcalis@vallnord.com
- writing a letter addressed to: SECNOA, S.A., Edf. l’Hortell - Arcalís - AD300 ORDINO (Principat d’Andorra)

SECNOA, S.A., will proceed to notify its decisions within a timeframe of a month. If it were to be accepted, the interested party would be able to access the previously mentioned information within 10 days after its notification.

B.- .- The right of rectification and cancelation can be exercised, conforming to the following previsions, whenever the interested party considers that the data collected in our files is inexact, incomplete, inadequate or excessive. If this is the case, you can exercise these rights via one of the means previously anticipated.
SECNOA, S.A. will proceed with the rectification or cancellation within 10 days of receiving the application.

C.- The right of opposition may be exercised, in accordance with the following provisions, provided that the interested party wishes to oppose the processing of their personal data in case the data are lawfully treated as being by legitimate interest or relative consent for advertising purposes

D.- The right of portability they may be exercised, in accordance with the following provisions, provided that the interested party considers that the data collected in our treatments must be returned to the data holder or to another third party (Treatment Manager

E.- The right of limitation may be exercised, prior to opposition right for the treatment of their data, and that until the Opposition Law is not resolved, the treatment of them will be limited.

5- Regulation changes
 

SECNOA, S.A.,reserves the right to modify the present policy with the objective of adapting it to the legislative or precedents changes, as well as those that could be derived from the “Code Type” existing in the material. Such changes will be communicated within the necessary time on our Web page, and it can ask the affected parties for their consent if it is believed that it does not have the consent according to the present policy.

If you should have any doubt, question or comments referring to the present regulations, please do not hesitate to ask about them by sending a communication to:  atcordino@vallnord.com.

1.3 Cookie Policy

What are cookies?

Cookies are files that are installed on the user’s web browser or devices (smartphone or tablet) as you browse the website pages and are used to store information about your visit.

Cookies are used to:

  • Make sure that web pages work properly.
  • Store your preferences, like language or font size.
  • Find out about the user’s browsing experience.
  • Compile anonymous statistical information, like which pages the user has visited or how long they have spent on the website.

Using cookies helps optimise browsing, adapting the information and service offered to the user in order to provide a better experience each time they visit the website.
 
Type, purpose and operation

Depending on their permanence, Cookies can be divided into two categories: session cookies and persistent cookies. The former expires when the user closes the browser. Whereas the latter expire when their aim is achieved or when they are deleted manually.

In addition, depending on their aim, Cookies can be classified as follows:

  • Strictly necessary (technical)): These cookies are required for the page to run properly. They are normally generated when the user enters the website or registers on it and they are used to identify the user on the website with the following aims:
    • Keep the user identified so that if they close the website, the browser or device and then come back to the same website at another time, they will remain identified, thus enabling them to browse without having to identify themselves again.
    • Check if the user is authorised to access certain services or areas of the website.
  • Perfomance cookies: They are used to improve the browsing experience and optimise the functioning of the website, for example, to store service settings or store a purchase in a shopping cart.
  • Advertising cookies: These cookies collect information on the ads displayed to website users.
    • Anonymous cookies: They only collect information on the advertising spaces displayed on the website, regardless of the user accessing the website, i.e., without identifying them explicitly.
    • Personalised cookies: They collect personal information from the website user on behalf of a third party, in order to customise these advertising spaces. There are two types:
  •  Geolocation cookies: These cookies are used to find out what country or region the user is in when accessing a website service in order to provide content or services appropriate to your location.

  • Analytical: They collect information on the user’s browsing experience on the website. It is usually anonymous, although on occasions it can also be used to uniquely and unmistakeably identify the user in order to obtain reports on the user’s interest in the services offered by the website.

    Cookies used

    Below you will find a table with the cookies used on this website, including an “intrusiveness level” on a scale of 1 to 3, on which:

  • Level 1: Cookies strictly necessary for the provision of the service requested by the user.
  • Level 2: Performance cookies (anonymous) required for content and browsing maintenance. You are only informed of their existence.
    • Level 3: Cookies managed by third parties allowing the user to be tracked through other websites that are not the owners of that website. They generally correspond to advertising or analytical cookies which identify the user in a unique and obvious way

      Disabling the use of cookies

      The user may, at any time, disable the use of cookies by going into the browser settings, for example :
      Google Chrome http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
      Windows Explorer http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
      Firefox http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
      Apple Safari http://support.apple.com/kb/ph5042
       

      We hereby inform you that SECNOA, S.A.  does not use any “cookies” on its domain, ordinoarcalis.com, for the treatment of personal data, which would allow private individuals to be identified.

      DOMAIN Name of the "Cookie" Expires Information and intrusion Intrusiveness

      OWN COOKIES
       

      ordinoarcalis.com  see_legal Permanent Legal test version control Level 3

      COOKIES DE TERCERS

      ordinoarcalis.com __utma 2 years Google Analytics internal measurement Level 3
      ordinoarcalis.com __utmb 30 minutes Google Analytics internal measurement Level 3
      ordinoarcalis.com __utmc Session Google Analytics internal measurement Level 3
      ordinoarcalis.com __utmz 6 moths Google Analytics internal measurement Level 3
      ordinoarcalis.com __utmz 2 years To distinguish users Level 3
      ordinoarcalis.com __ga 2 years To distinguish users Level 3
      ordinoarcalis.com __gib 24 hours To distinguish users Level 3
      ordinoarcalis.com __gat 1 minute To limit percentage of requests Level 3

      Once you have read all the information given, we advise the user that if you continue to navigate on our web page, without having taken the correct measures in order to personalize your navigators, to stop the installation of any cookies used by the user, you will be giving your consent for the use of those mechanisms previously referred to.